Refund policy

 

At Simple Soaps, we strive to provide high-quality, personalized, and unique gifts to make your special occasions memorable. Please review our Return and Refund Policy carefully to understand the terms and conditions that apply to different product categories.


1. Personalized Favors

  • No Refunds: All personalized favors are custom-made to your specifications. As such, we do not offer refunds on personalized items unless the product arrives damaged or defective.

  • Quality Assurance: We conduct thorough quality checks to ensure that each personalized item meets our high standards. This minimizes the risk of sending out damaged or incorrect products.

  • Damaged Items: If you receive a damaged personalized favor, please contact us within 7 days of receipt with photographic and video evidence of the damage. We will promptly arrange for a replacement or refund as applicable.


2. Soaps and Skin Care Products

  • No Refund After Opening: Due to hygiene and safety reasons, we cannot accept returns or offer refunds for soaps and skin care products once they have been opened.

  • Damaged Products: If you receive a damaged or defective soap or skin care product, please notify us within 7 days of delivery with supporting images and videos. We will ensure that you receive a replacement or refund as appropriate.


3. Other Gifts (Resin, Concrete, Wax Melts, Candles etc.)

  • Returns and Refunds Accepted: We accept returns and offer refunds for non-personalized items such as resin and concrete gifts.

  • Return Window: Requests for returns or refunds must be made within 7 days of receiving your order.

  • Shipping Costs: Customers are responsible for the shipping costs associated with returning the product.

  • Condition of Items: Items must be returned in their original condition and packaging. Custom or altered items may not be eligible for a refund.

  • Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-15 business days depending on the banks.

 

4. Digital Products

  • Due to the instant-access nature of digital products, ebooks, guides, templates, and downloadable files are non-refundable once purchased or accessed. If you experience a technical issue accessing your digital product, please contact us and we will help resolve it.

 

5. General Conditions

  • Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

  • Non-Refundable Items: Personalized favors, opened soaps, and skin care products, are non-refundable except in cases of damage or defects as outlined above.

  • Courier Issues: We use trusted third-party couriers to deliver orders. If your order arrives damaged or is lost in transit, please contact us within 7 days with your order number and clear photos or videos where applicable. We will work with the courier to investigate and, where appropriate, arrange a replacement, refund, or suitable resolution.

  • Contact Us: For any questions or concerns regarding your order, returns, or refunds, please contact our customer support team at support@simplesoaps.ae or +971 5855 81228. We are here to assist you and ensure your satisfaction.


6. How to Initiate a Return or Refund

  1. Contact Us: Reach out to our customer support within the specified return window with your order number and details of the issue.

  2. Provide Evidence: For damaged or defective items, please include photographs and videos showing the damage.

  3. Return Instructions: Our team will provide you with instructions on how to return the item, including the return address.

  4. Shipping Costs: Remember that for non-personalized items, you are responsible for the return shipping costs.

  5. Processing Time: After receiving the returned item, we will inspect it and process your refund within 7-10 business days.

 

Thank you for choosing Simple Soaps. We are committed to ensuring that your experience with us is exceptional. If you have any further questions about our Return and Refund Policy, please do not hesitate to reach out.

 

Last Updated: May 2026