Privacy policy
This Privacy Policy applies to www.simplesoaps.ae, operated by Simple Things Traditional Handicraft Works, licensed in Dubai, United Arab Emirates, Trade License No. 1123535.
For any privacy-related questions, requests, or concerns, you can contact us at:
Email: support@simplesoaps.ae
Phone: +971 58 558 1228
This Privacy Policy describes how Simple Soaps ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from www.simplesoaps.ae (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide, improve, personalize, and protect the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.
Custom order or personalization information, including names, dates, wording, design preferences, quantities, delivery details, or other information you provide when placing a customized order.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Payment processors, who collect payment information, such as bank account, credit card, debit card, or billing information, to process your payment and fulfill your order.
Delivery, fulfillment, customer support, analytics, advertising, email marketing, review, and website functionality providers.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, "Third Party Websites and Links."
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges where applicable, and provide other features and functionalities related to your account.
Order and Customer Support. When you place an order or contact us, we may collect and use information such as your name, phone number, email address, shipping address, billing address, order details, payment confirmation details, and any information you choose to provide when discussing custom orders, personalization, delivery, returns, or customer support. We use this information to process orders, arrange delivery, respond to your questions, manage refunds or replacements where applicable, prevent fraud, improve our services, and comply with legal or accounting requirements.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or other channels, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with You and Service Improvement. We use your personal information to provide customer support, respond to your inquiries, improve our Services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that Shopify uses to power stores, please see Shopify’s cookie policy at https://www.shopify.com/legal/cookies.
We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, run analytics, and better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser settings. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some parts of the Services to work incorrectly or no longer be available. Blocking Cookies may not completely prevent how information is shared with third parties, such as advertising partners.
Analytics, Advertising, and Marketing
We may use cookies, pixels, analytics tools, and advertising platforms to understand how visitors use our website, improve our store, measure marketing performance, and show relevant ads.
This may include tools provided by Shopify, Google, Meta, TikTok, Klaviyo, and other service providers we use for ecommerce, email marketing, analytics, advertising, customer support, reviews, or website functionality.
You can control cookies through your browser settings. Please note that disabling some cookies may affect how the website functions.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for order fulfillment, business operations, legal compliance, marketing, analytics, security, and other legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, email marketing, reviews, and website functionality.
With business and marketing partners to provide services and advertise to you. These partners will use your information in accordance with their own privacy notices.
When you direct, request, or consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group, if applicable, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy.
To comply with applicable legal obligations, respond to lawful requests, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
We may disclose the following categories of personal information for the purposes set out in this Privacy Policy:
Identifiers such as basic contact details and certain order or account information.
Commercial information such as order information, shopping information, and customer support information.
Internet or other similar network activity, such as Usage Data.
Location information, such as general location determined by an IP address or other technical measures.
Recipients may include vendors and third parties who perform services on our behalf, payment processors, fulfillment and shipping partners, customer support providers, data analytics providers, business and marketing partners, and affiliates where applicable.
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy policies, security policies, and terms and conditions.
We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of information found on third-party sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services or users of those third-party platforms.
Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details set out below to request that it be deleted.
We do not knowingly sell or share personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, fulfill orders, comply with legal or accounting obligations, resolve disputes, prevent fraud, or enforce applicable contracts and policies.
Your Privacy Rights
Depending on applicable laws and regulations, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, receive a copy of certain personal information, withdraw consent where processing is based on consent, or ask us to restrict or object to certain types of processing.
These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline a request as permitted or required by law.
To submit a privacy request, please contact us at support@simplesoaps.ae. We may need to verify your identity before processing your request.
Please note that we may need to retain certain information where required for legal, accounting, order fulfillment, fraud prevention, dispute resolution, or legitimate business purposes.
Managing Communication Preferences
We may send you promotional emails or marketing communications. You may opt out of receiving these at any time by using the unsubscribe option displayed in our emails or by contacting us at support@simplesoaps.ae.
If you opt out of marketing communications, we may still send you non-promotional emails, such as emails about your account, orders, delivery, customer service requests, or other transactions.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you may have the right to contact your local data protection authority or relevant regulatory authority, depending on applicable law.
International Users
Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information may be processed by staff, service providers, and partners in other countries.
Where required by applicable law, we will take appropriate steps to help protect your personal information when it is transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date where applicable, and take any other steps required by applicable law.
Contact
Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
Simple Soaps
Operated by Simple Things Traditional Handicraft Works
Licensed in Dubai, United Arab Emirates, Trade License No. 1123535
Email: support@simplesoaps.ae
Phone: +971 58 558 1228
Website: www.simplesoaps.ae